Unless oth­er­wise spec­i­fied, the cus­tomer must arrange and pay for an enclosed air-ride box truck. The truck must have an entrance that is at least 110 inch­es tall and wide enough to accom­mo­date a fork­lift for load­ing and unload­ing the indus­tri­al robot.

Over-sized sys­tems that require a flatbed truck must be weath­er-proofed with a heavy-duty plas­tic tarp. Extra charges for this option may apply.

For insur­ance pur­pos­es, cus­tomers must state ​“Extra­or­di­nary Val­ue Declared” on the Bill of Lad­ing, Ship­per, and all oth­er ship­ping doc­u­ments. If dam­ages are observed from ship­ping, cus­tomers should take pic­tures of the dam­age and con­tact Robots​.com and the ship­ping com­pa­ny before han­dling the system.