What Is The Standard Warranty Provided With Your Robotic Systems?

What Is The Standard Warranty Provided With Your Robotic Systems?

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What Is The Standard Warranty For Our Robotic Systems?

Our standard warranty is one of our chief benefits, beginning the day equipment ships to the end user. We offer one-year in-service warranties on all robots and robot parts sales, ensuring dependable support for both new and refurbished systems.

Warranty Coverage Details

New and Refurbished Equipment

  • FANUC Motors, Drives, and Electronics:
    • Covered by a 1-year In-Service Warranty
    • Includes protection for manufacturing defects during normal operation

Repaired Equipment

  • FANUC Servo Motors, Spindle Motors, and Electronics:
    • Backed by a 1-year In-Service Warranty for parts and labor performed by T.I.E.
    • All repaired electronics must be returned for warranty evaluation

Warranty Replacement Procedures

First 90 Days Failures

  • Immediate Replacement Policy:
    • Replacement available for failures within first 90 days
    • Return shipment included if original shipment was via common carrier
    • Special shipments and international orders excluded
    • Replacements contingent on stock availability
    • Faulty parts must be returned within 14 days of receiving replacement to qualify for warranty credit
    • Customer will be charged if part is not returned

Returns and Evaluation Process

Once a part is returned for evaluation, T.I.E. will determine one of the following:

  1. Valid Warranty Fault:
    • Full purchase price plus shipping credited if a 90-day replacement part was charged
  2. No Problem Found (NPF):
    • Customer responsible for restocking charges
    • If customer requests return of an NPF part, rush test fee and shipping costs apply
  3. Fault Not Covered Under Warranty:
    • Customer can choose to repair the part or purchase/exchange it if applicable

Warranty Support After 90 Days

For the remainder of the 1-year warranty period:

  • T.I.E. will repair/replace defective parts, correct improperly performed repair work, or refund the purchase price
  • Buyers must contact T.I.E. for a Return Merchandise Authorization number
  • Proper packaging and shipment of defective parts are the buyer's responsibility
  • Shipping costs will be refunded if warranty issue is confirmed and shipping documentation is provided
  • T.I.E. reserves the right to use new or used parts for repair/replacement and claims ownership of replaced parts

For any warranty concerns or questions about your specific coverage, please contact our team at T.I.E. for assistance.