Avoid Mistakes When Purchasing Used Robots

Top 10 Com­mon Pur­chas­ing Mis­takes Com­pa­nies Make:

Robots​.com rec­og­nizes these mis­takes and makes sure that we give cus­tomers the best recon­di­tioned robot sys­tems on the mar­ket. Many peo­ple can be fooled by a very low price tag. Review the below rea­sons why you should be very care­ful on the type of robot you are pur­chas­ing & who you are pur­chas­ing that robot from.

1. Buy­ing a robot sys­tem with­out warranty.

Make sure there is a war­ran­ty offered with the used sys­tem. A refur­bished robot sup­pli­er should offer a full war­ran­ty. Tech­ni­cal sup­port should be offered with the warranty.

Robots​.com includes a war­ran­ty with every robot we sell. Our tech­ni­cal sup­port lines are open Mon­day-Fri­day 8:00 AM — 4:30 PM , Cen­tral Stan­dard Time.

2. Buy­ing from an inex­pe­ri­enced dealer.

Robots​.com has been in the robot­ic indus­try for over 35+ years. Our expe­ri­enced sales and engi­neer­ing team knows how to iden­ti­fy the exact robot that is right for your automa­tion needs. We have sold thou­sands of robot sys­tems through­out North America. 

3. Buy­ing a robot from an auction.

This may appear to be a great bar­gain, but beware of the lack of war­ran­ty, no guar­an­tee that it will even pow­er up and the lack of past his­to­ry. The unit might not even have all the nec­es­sary parts when you get it, so there’s a great deal of risk when buy­ing from auc­tions. Auc­tions are often a has­sle because of the dis­tance required to attend and the prob­lems asso­ci­at­ed with ship­ping arrange­ments. There are a num­ber of addi­tion­al fees asso­ci­at­ed with auc­tions. Buy­er pre­mi­ums alone range 13 – 15%. Obtain­ing autho­riza­tion for bid­ding is a nui­sance and occa­sion­al­ly near­ly impos­si­ble. Web auc­tions also fea­ture annoy­ing time delays that can cause you to lose an item by not reg­is­ter­ing your bid in time.

Robots​.com recon­di­tions all their refur­bished robot sys­tems, so our cus­tomers do not have to wor­ry about the longevi­ty of the robot. Our quotes offer a detailed list of costs asso­ci­at­ed with the pur­chase of the robot. Our sales team works with the cus­tomer to ensure they are get­ting the most effec­tive sys­tem for their bud­get. Each sys­tem is cus­tom-tai­lored to the needs of the indi­vid­ual customer.

4. Buy­ing a refur­bished robot from an online venue.

You will find many great bar­gains online, but beware of the lack of war­ran­ty, ser­vice, and sup­port you are get­ting with the robot. Plus, there is no guar­an­tee that the robot will work when you get it.

5. Ignor­ing the spare parts pol­i­cy of the supplier.

Some sup­pli­ers don’t offer a spare parts pol­i­cy with their refur­bished robot. Make sure to ask about parts exchange, and the sup­pli­er’s abil­i­ty to get the parts you need.

6. Choos­ing a ven­dor with­out look­ing at their ser­vice department.

Is the sup­pli­er capa­ble of ser­vic­ing the robot? Make sure that the refur­bished robot ven­dor is able to ser­vice your sys­tem before buy­ing it.

Robots​.com has an expe­ri­enced tech­ni­cal sup­port depart­ment that is on call for cus­tomer sup­port. We are ful­ly staffed with fac­to­ry-trained tech­ni­cians who are on call to answer any ques­tions that may arise. Our tech­ni­cal sup­port lines are open Mon­day-Fri­day 8:00 AM — 4:30 PM, East­ern Stan­dard Time.

7. Not requir­ing the robot to be reconditioned.

Buy­ing a used sys­tem that comes ​‘as is’ leaves a lot of room for error. There are many parts of a robot that need to be replaced after it has been in pro­duc­tion. A recon­di­tioned sys­tem will last far longer than a refur­bished robot that is sold as is.

Robots​.com takes great pride in our exten­sive ser­vice depart­ment. Every part of the robot is test­ed to dis­cov­er any exces­sive play in axes or repeata­bil­i­ty prob­lems. Each robot sys­tem is thor­ough­ly test­ed before it is ready for production.

8. Inher­it­ing some­one else’s robot issues.

Buy­ing a refur­bished robot sys­tem is much like buy­ing a used car. It is pos­si­ble to inher­it some­one else’s lemon. Indi­vid­u­als and auc­tion­eers are not like­ly to be forth­com­ing about pos­si­ble issues with a refur­bished robot either because of inex­pe­ri­ence or for per­son­al benefit.

Robots​.com offers robots that are recon­di­tioned and test­ed under load to ensure it meets OEM stan­dards of service.

9. Not check­ing the ven­dor’s resume.

There are many com­pa­nies out there that sell refur­bished robots but few of them have qual­i­fied tech­ni­cians that can real­ly help you when your robot is down, or you are hav­ing tech­ni­cal issues.

Robots​.com is ful­ly staffed with qual­i­ty engi­neers and tech­ni­cians that can help cus­tomers with any robot prob­lem. Our tech­ni­cians are qual­i­fied to help with any ques­tions that may arise. We are here to give train­ing and sup­port to our val­ued cus­tomers Mon­day-Fri­day 8:00 AM — 4:30 PM, Cen­tral Stan­dard Time.

10. No doc­u­men­ta­tion or train­ing included.

Many refur­bished robots are sold with­out any doc­u­men­ta­tion or train­ing, leav­ing it to the cus­tomer to find their own infor­ma­tion on the sys­tem and to seek out­side help in learn­ing how the robot sys­tem operates.

Robots​.com includes with every robot sold, man­u­als on how to oper­ate and pro­gram the robot. We know that the more informed our cus­tomers are on the oper­a­tion of a robot, the bet­ter they are at sup­port­ing their own needs and sched­ule, and the more sat­is­fied they will be with their purchase.

For more infor­ma­tion about our war­ranties, large inven­to­ry, ser­vice, and sup­port con­tact us at 877−762−6881 or reach experts online.