What are you having? Robots in the service industry

Jun 12, 2013

Robots are now being seen in all capacities, including the service industry. As technology continues to evolve, we will begin to see robots help with all aspects of life.


Some­thing that used to be an idea only in movies – robots inter­act­ing with humans in a ser­vice capac­i­ty – is becom­ing more preva­lent in society.

Though we may not real­ize it, we inter­act with ser­vice robots every day. When we go through the self-check­out lane at the gro­cery store, that is a robot. When we use a tick­et kiosk at the movie the­ater, that is a robot. Even when we order a piz­za online, we are still inter­act­ing with a robot, of sorts.

Now, robots are being designed to serve drinks at local bars and cof­fee shops. A Texas-based com­pa­ny, Brig­go Cof­fee, believes that robot­ic baris­tas can bring a lev­el of accu­ra­cy and pre­ci­sion to cof­fee that is not pos­si­ble for human workers.

The com­pa­ny believes that con­sis­ten­cy with each drink, along with remote order­ing and per­son­al­iza­tion, will be agree­able to customers.

That kind of con­sis­ten­cy can also be help­ful to the bar­tend­ing indus­try, where a long pour or a short pour can be the dif­fer­ence between a great drink and one that is too much to handle.

MIT’s Sens­able City Lab is one of the group work­ing to per­fect the robot­ic bar­tender. The robot can not only pour an accu­rate drink, it can also slice a lemon and shake a cock­tail shak­er like any human bartender. 

What’s good about both of these ser­vice robots? They don’t fatigue, they don’t need breaks and they don’t need vaca­tions or days off.

While indus­tri­al robots won’t be able to pour you a cock­tail or serve you a cof­fee any­time soon, they can use their arms to per­form many pick and place func­tions with stun­ning accu­ra­cy. Once again, like these ser­vice robots, indus­tri­al pick and place robots don’t fatigue.

Sev­er­al mod­els, includ­ing the Fanuc M‑1iA, the Motoman DIA10 and the KUKA KR6, are avail­able through Robots​.com for inte­gra­tion.

Robots​.com, a cer­ti­fied inte­gra­tor for Fanuc, Motoman, ABB, Uni­ver­sal Robots, and KUKA, will work with cus­tomers to design a pick and place sys­tem that is ver­sa­tile and can be repro­grammed to per­form sev­er­al dif­fer­ent appli­ca­tions. For more infor­ma­tion, con­tact Robots​.com at 8777626881.

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